Shipping
- Shipping is fulfilled by White Squirrel based in Seattle, WA.
- Orders may take 7+ days to be fulfilled, especially if there is a large volume of orders at one time, like during shop updates or holidays.
- The shipping time estimates in the checkout page do not accurately reflect when your package will actually arrive.
- Paying for Priority 2-3 day shipping means that the post office will ship your item faster. It does not mean your order will be packed faster.
- Shop updates (i.e. new products, minor announcements) can be found on social media. Major updates regarding existing orders will be sent via email.
- The customer will be responsible for handling customs fees, tariff fees, VAT fees, or any other additional fees, as we have no control over them.
- This shop is not currently shipping to addresses outside of the USA.
Orders, Returns, and Exchanges
- All sales are final. No returns, refunds, or exchanges can be made, with the exception of incorrect, damaged, or lost mail, after it has left our hands. We can only return compensation for damaged, missing, or lost packages if insurance was selected and purchased at checkout. If the package is returned for any reason such as an incorrectly entered address, it can be resent for the same shipping cost.
- Contact White Squirrel customer support to get help with your shipping requests like address changes, or other shipping questions.
- Incorrect order: Please contact me via email at daphnecomics@gmail(.)com or through the contact form with your order number and images of all the items you received attached. I will either: give you a replacement or a partial/full refund depending on the situation as well as whether I have any extras. Your order is subject to inspection.
- Damaged order (insurance purchases only): Please contact me via email at daphnecomics@gmail(.)com or through the contact form with your order number and images of the following: damaged item(s), the outer packaging with the shipping label, and the inner packaging with all of the packaging materials. I will either: give you a replacement, a partial/full refund, or file a claim depending on the situation as well as whether I have any extras. Your order is subject to inspection.
- Missing/lost order (insurance purchases only): Please contact me via email or through the contact form within 90 days of shipment. Please also do not wait too long to notify us - as soon as possible is best. After a claim has been filed, I will either: give you a replacement or a partial/full refund depending on the situation as well as whether I have any extras.